Zoom in to see updated info. Recomended. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review tags are currently only available for English language reviews. I explained to him, as I already had to the waitress, whom had presumably forwarded that information to Daryl which prompted his visit in the first place that all of our sides were served room temperature and that my salmon was also served room temperature. I sent my meal back and told the waitress not to replace it. Sharks Underwater Grill: Sharks Underwater is Floundering - See 316 traveller reviews, 185 candid photos, and great deals for Kissimmee, FL, at Tripadvisor. Changed over the years....not for the better! I absolutely loved the atmosphere in this restaurant--the views in the aquarium were amazing...almost distracting (I kept watching the sharks instead of actually looking at the menu so I could order). Hotels near Academy of Career Training Inc. American Restaurants for Lunch in Kissimmee, Chinese Restaurants for Large Groups in Kissimmee, Restaurants for Group Dining in Kissimmee, Restaurants for Special Occasions in Kissimmee, American Restaurants for Lunch in Downtown Kissimmee, American Restaurants in Downtown Kissimmee, Gaylord Palms Resort and Convention Center Restaurants. The last two years I noticed huge changes in the menu. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Wife and daughter opted to keep what they had. This is the version of our website addressed to speakers of English in the United States. Sides on all three plates were room temperature, not good. Since the park closes at 7PM, 5PM was the latest we could book. Oh well, will not be eting there any more! I forwarded our experience further up the food chain to the Seaworld Director of Food and Beverage, Karen McCallister but did not receive a response. 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Not a great experience but I was fine with something from concessions later. The appeal is you are seated next to huge shark tank, which the kids loved. Continue your visit to www.tripadvisor.co.uk, Ask Chris S about Sharks Underwater Grill, Ask KatieinBoston about Sharks Underwater Grill. Both were very good. It is so freaking cool to eat while the sharks are swimming around you. It also soured the rest of the day and our Sea World experience. The only downside is that the menu is a tad pricey and is mostly limited to seafood or fish. Lots of potential, but incompetence at the top flows downhill and ultimately ends up with bad food, bad service and and waste of money and time. Had lunch with a small group at Sharks Underwater Grill. Maybe Daryl was just having a bad day. more. This unwanted attention and disruption upset my family and ruined what was already a poor experience at the restaurant. Then things got weird. He then asked, in a condescending tone, if I had even tried the salmon. My first visit to this restaurant. Very limited menu. Expensive too. My first visit to this restaurant. Map updates are paused. Both were very good. I ordered the Lobster Bisque and the Caprese salad. We did not have a good start... besides reservation and early check-in, we were "forgotten" until I made a complaint.... after that, everything went perfect. He started to argue with me and continued to hover around before I finally had to tell him to leave our table. The kitchen was obviously struggling, seating was only half-full and the waiting area was overflowing with people waiting to get in, or maybe this is a pattern and he is a substandard manager with a sloppy appearance and poor people skills. Own or manage this property? Had lunch with a small group at Sharks Underwater Grill. I ordered the Lobster Bisque and the Caprese salad. A little early for us for dinner, but still a great place to check out. Most items having "sauces" and very salty. Fish is "farmed" not wild caught. Claim your listing for free to respond to reviews, update your profile and much more. I can only assume that she is happy with the present state of operations and has no interest in the actual guest experiences patrons are having. Food here was pretty good. The wait is pretty long (last time I went it was about an hour) but trust me, this place is soooo worth it. No more roasted chicken, no more famous crab cakes!! I ate at this restaurant every years, for many years. I asked the server why they changed the once great menu, and he said a "change of chef". Beautiful place, my son loved eating near the sharks, and the meat was perfectly grilled. Daryl the restaurant manager, whom I never asked to speak with, came over to our table and said “So, didn’t like your food, eh?” I'm not sure where he learned guest service skills, but his approach set the tone for a tense conversation. Now irritated, I explained for a third time that the food was cold. The blind leading the dumb. Lunch for three... Food took 45 minutes to come out, that’s slow, especially for a theme park restaurant but not a deal-breaker. We arranged for "Preferred Seating" thinking that it would be busy, but it wasn't at all--our "reservation" was at 5PM and the restaurant was nearly empty. Two of the three entrees were well prepared and tasty, mine (salmon) was room temp like the sides.